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The magazine - Introduction
Working World - Take it or leave it (p. 8)
Working World - A new gas tax (p. 11)
Head-to-head - Must firms be family-friendly? (p. 36)
Office blues - Kathrin Hauger (p. 23)
Dialogue - Banker Howard Bernard (p. 60)
Intercultural Communication - Working with Italy (p. 28)
Network - Eamonn Fitzgerald on blogging (p. 42)
Management - The business of feedback (p. 80)
Careers - English trainer Julie Humble (p. 94)
In My Cube - Office talk (p. 48)
Business Travel - 3 hours in Cape Town (p. 36)
Insight - Business news with Deanne Corbett
The exercises - Introduction
False friends - Exercise (p. 56)
Business Manners - Interrupting in meetings - Role play bad e
xample (p. 17)
Business Manners - Interrupting in meetings - The INSET metho
d
Business Manners - Interrupting in meetings - Role play good
example using INSET
Business Manners - Interrupting in meetings - Exercise using
INSET
Grammar - Plurals (p. 50)
Management - Critical feedback - role plays bad and good exam
Conclusion