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Preface
Intro
Select the Right People
Think Through the Job
Write Out the Job Description
Find Suitable Candidates
Interview Effectively
Practice the Law of Three
Probe Past Performance
Check Resumes and References Carefully
Make the Selection Properly
Select the Best Predictor for Success
Negotiate the Right Salary
Start Them Off Right
Start Them Off Strong
Solve Problems Quickly
Improve Performance Professionally
Assume the Best of Intentions
Satisfy Their Key Needs
Practice Participatory Management
Make Them Feel Important
Create a Great Place to Work
Focus on the Person Continually
Conclusion